Terms & Conditions
Effective Date: December 9th, 2024
Application
These General Terms and Conditions apply to all business interactions, quotes, and services provided by Céleste Originals B.V. and Céleste Brands B.V. ("we," "us," "our") to our business clients ("you," "your"). By using our services or making inquiries, you accept these terms.
Services Offered
Céleste Originals B.V. and Céleste Brands B.V. offer cosmetic product development, manufacturing, and production services. Our services are intended for businesses and are tailored to each client's requirements. Specific details regarding product formulations, packaging, and production processes will be provided upon request and during negotiations.
Project Management Service
In addition to production services, we offer project management services for overseeing your production process. This service is charged at a monthly fee, which will be agreed upon at the start of the project. The project management fee includes coordination of the production timeline, quality control, and regular communication to keep you informed of progress. This fee is invoiced monthly and is separate from production costs.
Orders and Confirmations
All orders must be confirmed in writing. Verbal agreements or changes are only valid after written confirmation from us. Once an order is confirmed, it is processed in accordance with the agreed terms, subject to these general conditions.
Pricing
All prices provided are based on individual client requirements and will be confirmed in the official offer. Prices are subject to change depending on market conditions, material costs, and other external factors. Any changes in pricing will be communicated in writing before proceeding with the production.
Over- and Underproduction
Due to the nature of production processes, we reserve the right to deliver quantities that may deviate from the ordered amount. A tolerance of ±10% in final production volume is considered acceptable unless otherwise agreed in writing. You will be invoiced based on the actual quantity delivered.
Production Tolerances
Minor variations in product characteristics such as color, texture, and scent may occur due to standard production processes. These variations are within accepted industry standards and do not qualify as defects. Any specific production tolerances must be discussed and agreed upon prior to production if they’re not within industry standards.
Payment Terms
Payment terms will be specified in the invoice or order confirmation. Payments must be made by the due date as agreed. Late payments may incur penalties or interest charges. We reserve the right to suspend further deliveries or services in the event of delayed payment.
Delivery and Lead Times
Lead times are provided based on the production schedule at the time of order confirmation. While we strive to meet these timelines, delivery dates are estimates and may be subject to delays due to factors beyond our control. Clients will be informed of any significant delays as soon as possible.
Intellectual Property
All formulations, designs, and packaging created by Céleste Originals B.V. and Céleste Brands B.V. remain our intellectual property unless otherwise agreed in writing. Clients may only use the intellectual property in the context of their business and for the intended purposes as discussed.
Liability and Warranties
We take care to ensure all products are manufactured to a high standard and in compliance with industry regulations. Upon receiving products, it is the client’s responsibility to conduct necessary quality checks. We are not liable for any damages or claims arising from misuse of the products after delivery. Any warranty or claims must be made within 10 days of receipt.
Confidentiality
Both parties agree to keep all shared business information, including product formulations, manufacturing processes, and other proprietary information, confidential. This applies during and after the business relationship.
Amendments and Updates
We reserve the right to amend or update these General Terms and Conditions at any time. Any amendments will be communicated in writing and will apply to future business transactions.
Governing Law
These Terms are governed by the laws of The Netherlands. Any disputes arising in relation to these Terms shall be resolved under the applicable laws of The Netherlands.
For any questions in regards to our terms and conditions, please reach out to info@celeste-originals.com.